For Microsoft Internet Explorer 8.0 and more: Go to "Tools" menu, then "Internet Options" Click on "Confidentiality" Select your preferred level of confidentiality	For Mozilla Firefox: Go to "Tools" then "Options" menu Click on the "Privacy" settings Select your preferred option on the "Cookie" menu
For Opera: Go to "Files" > "Preferences" Click on "Privacy" Select your preferred options	For Android browser: Click on the upper right button Go to "Settings" then "Privacy & security menu" Select your preferred option
For Dolphin Browser on Android: In the Menu, go to "More" then "Settings" Select the "Privacy & security settings" menu Select your preferred option in the "cookies" menu	For Safari on iOS: In the "Settings" app, go to "Safari" menu Go to "Accept cookies" entry under "Privacy" Select your preferred option

Description of cookies

The table below is designed to provide more information about the cookies we use and why:

Name of cookie	Owner	Purpose for the cookie
Google Analytics	Google	This is a web analytics service provided by Google, which uses cookies to help us understand how visitors found and explored our site, and how we can enhance their experience. It provides us with information about the behavior of our visitors (e.g., how long they stay, the average number of pages viewed) and tells us how many visitors we have.
PHPSESSID	WordPress	To identify a user's session to the software that our website uses.

Except for essential functional cookies, all cookies will expire after 12 months.

If you have any questions in relation to this Cookie Policy, please contact us by email on info@blacklockjewellery.com

how to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website.

Each browser has its own cookie management system, as described in the “Help” menu of your browser, where you will be provided with all necessary information about how to set your preferences.

Except for essential functional cookies, all cookies will expire after 12 months.

If you have any questions in relation to this Cookie Policy, please contact us by email on If you have any questions in relation to this Cookie Policy, please contact us by email on info@blacklockjewellery.com

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website.

Each browser has its own cookie management system, as described in the “Help” menu of your browser, where you will be provided with all necessary information about how to set your preferences.

For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org.

Cookies

22nd July 2024

Our website usescookiesto distinguish you from other users of our website.This helps us to provide you with a good experience when you browse ourwebsite and allows us to improve our site. By continuing to browse the siteafter being presented with our cookie notice, you are agreeing to our use ofcookies. If you do not agree with this policy, you must not use our website.

Cookie Notice

A cookie is a small text file which is placed onto your computer (or another
electronic device) when you access our website. Cookiescontain information
that is transferred to your computer's hard drive.

We use the followingcookies:

• Essentialcookies.These are cookies that are required for the operation
  of our website. They include, for example,cookiesthat enable you to log
  into secure areas of our website, use a shopping cart or make use of
  payment services.
• Analyticscookies.They allow us to recognise and count the number of
  visitors and to see how visitors move around our website when they are
  using it. This helps us to improve the way our website works, for
  example, by ensuring that users are finding what they are looking for
  easily and therefore improving the overall experience.
• Functionalcookies.These are used to recognise you when you return to
  our website. This enables us to personalise our content for you, greet you
  by name and remember your preferences.
• Personalisation cookies.Thesecookiesrecord your visit to our website,
  the pages you have visited and the links you have followed. We will use
  this information to make our website and marketing and advertising
  campaigns more relevant to your interests. We may also share this
  information with third parties for this purpose.

Use of cookies

The information we obtain from our use of cookies will not usually contain your
personal data. Although we may obtain information about your computer [or
other electronic device] such as your IP address, your browser and/or other
internet log information, this will not usually identify you personally. In certain
circumstances we may collect personal information about you—but only where
you voluntarily provide it (e.g. by completing an online order, where you
purchase goods or services from us.)

In most cases we will need your consent to use cookies on this website. The exception is where the cookie is essential for us to provide you with a service you have requested (to enable you to put items in your shopping basket and use our check-out process).

Consent (browser settings)

If you visit our website when your browser is set to accept cookies, we will
interpret this as an indication that you consent to our use of cookies and other
similar technologies as described in this Privacy Policy. If you change your mind
in the future about letting us, use cookies, you can modify the settings of your
browser to reject cookies or disable cookies completely.

We have set out in the table below: the
personal information which we collect from you, how we use it, and the legal
ground on which we rely when we use the personal information.

Who we share your personal information with

We may share your personal information with
any of the following organisations, for the purposes of providing the goods or
services which you have requested from us:

• Our business partners in accordance with the 'Marketing and
  opting out' section below
• Our credit card processors (Payment Gateway Provider)
• Our customer relationship management provider (CRM System)
• Our marketing automation platform provider (Newsletter Distributor)
• External service providers (acting as data processors) that
  provide applications/functionality, data processing or IT services to us
  (for example, we use third parties to support us in storing processed
  data)
• Law enforcement agencies in connection with any investigation
  to help prevent unlawful activity

Third Parties

We will not share your personal data with
any third party for its marketing purposes.

We sometimes share your personal data with
trusted third parties. Examples detailed below:

• IT companies to help support our website and other business
  systems.
• Operational companies such as delivery couriers.
• Direct marketing companies who help us manage our electronic
  communications with you.
• Google/Facebook to show you products that might interest you
  while you’re browsing the internet. This is based on either your marketing
  consent or your acceptance of cookies on our websites. See our Cookies
  Notice below for details.

Marketing and opting out

We will only contact you by email about our
products, if you have asked us to do so.

We may use your data to provide you with
information about goods, services, upcoming offers or events which may be of
interest to you.

We can only use your personal information
to send you marketing messages if we have either your consent or a legitimate
interest to do so.

We will not share your personal data with
any third party for its marketing purposes.

If you have changed your mind and would
prefer us not to contact you for any of the above, then you can opt out at any
time – you just need to contact us on info@blacklockjewellery.com, or
use the ‘Unsubscribe’ link on any marketing message sent to you. See further
'Your rights', below.

Where you opt out of receiving marketing
messages from us, this will not apply to personal data provided to us as a result
of purchasing our goods or services or any other transaction between you and
us.

If you are a new customer, or where we
permit named third parties to use your data, we (or they) will contact you by
electronic means only if you have consented to this.

If you do not want us to use your data in
this way, please tick the relevant box on the form.

Where we process your data

All information you provide to us is stored
on our secure servers or, where purchases are made face to face, in hard copy
until electronic records can be made (when hard copies will then be securely
destroyed). Any online payment transactions will be encrypted and carried out
through our appointed agent through a secure site. Where we have given you (or
where you have chosen) a password which enables you to access certain parts of
our site on a secure basis, you are responsible for keeping this password
confidential. We ask you not to share your password with anyone.

When we use your information as described
in this policy, this may involve sending your information outside the European
Economic Area (EEA) to countries such as the USA.

If we do this, we have procedures in place
to ensure your data receives the same protection as if it were being processed
inside the EEA. For example, our contracts with third parties stipulate the
standards they must follow at all times.

By providing us with your personal
information, you agree that we may transfer, store and process your information
outside the EEA. Governments in certain countries such as the USA have broad
powers to access data for security, crime prevention and detection and law enforcement
purposes.

Please contact us if you want further
information on the specific mechanism used by us when transferring your
personal data out of the EEA info@blacklockjewellery.com .

Keeping your data secure

We know how much data security matters to
all our customers. We have put in place appropriate security measures intended
to prevent your personal data from being lost or from being altered, disclosed,
used or accessed in an unauthorised way.

We secure access to all transactional areas
of our websites and apps using ‘https’ technology.

Your personal data and sensitive data such
as payment card information is secured and tokenised to ensure it is protected.

In addition, we limit access to your
personal data to those employees, agents, contractors and other third parties
who have a business need to know.

While we will use all reasonable efforts to
safeguard your personal data, you acknowledge that the use of the internet is
not entirely secure and for this reason we cannot guarantee the security or
integrity of any personal data that are transferred from you or to you via the
internet.

We regularly monitor our system for
possible vulnerabilities and attacks, and we have put in place procedures to
deal with any suspected personal data breach and will notify you and any
applicable regulator (including the ICO) of a breach where we are legally
required to do so.

How long will we keep your personal data

We will only retain your personal data for
as long as necessary to fulfil the purposes we collected it for, including for
the purposes of satisfying any legal, accounting, or reporting requirements. We
will also keep a record of your name and email address on our suppression list
if you request that we do not send you direct marketing.

To determine the appropriate retention
period for personal data, we consider the amount, nature and sensitivity of the
personal data, the potential risk of harm from unauthorised use or disclosure
of your personal data, the purposes for which we process your personal data and
whether we can achieve those purposes through other means, and the applicable
legal requirements.

Monitoring

We may monitor and record communications
with you (such as telephone conversations and emails) for the purpose of
quality assurance, training, fraud prevention and compliance.

Your rights

You have the right to request:

• Access to the personal data we hold about you, free of charge
  in most cases.
• The correction of your personal data when incorrect, out of date
  or incomplete.
• The deletion of the data we hold about you, in specific
  circumstances; for example, when you withdraw consent or object, and we
  have no legitimate interest.
• A computer file in a common format (CSV or similar) containing
  the personal data that you have previously provided to us, and the right
  to have your information transferred to another entity where this is
  technically possible.
• Restriction of the use of your personal data, in specific
  circumstances, generally while we are deciding on an objection you have
  made. 
• That we stop processing your personal data, in specific
  circumstances; for example, when you have withdrawn consent, or object for
  reasons related to your individual circumstances.
• That we stop using your personal data for direct marketing
  (either through specific channels, or all channels).
• That we stop any consent-based processing of your personal data
  after you withdraw that consent.
• You can contact us to request to exercise these rights at any
  time by putting your request in writing to info@blacklockjewellery.com.
  Please provide us with enough information to identify you (eg order
  number(s)); and specify the information that is incorrect and what it
  should be replaced with.
• You also have the right to ask us to stop processing your
  personal data for direct marketing purposes by putting your request in
  writing to info@blacklockjewellery.com.
  Please provide us with enough information to identify you (eg order name);
  and specify in the header 'Unsubscribe'.
• If your objection is not to direct marketing in general, but to
  direct marketing by a particular channel (e.g. email or telephone), please
  specify the channel you are objecting to
• If we choose not to action your request, we will explain the
  reasons for our refusal. 

Your right to withdraw consent

• Whenever you have given us your consent to use your personal
  data, you have the right to change your mind at any time and withdraw that
  consent. If you withdraw your consent, we may not be able to provide you
  with certain products or services.

Where we rely on our legitimate interest

• In cases where we are processing your personal data on the
  basis of our legitimate interest, you can ask us to stop for reasons
  connected to your individual situation. We must then do so unless we
  believe we have a legitimate overriding reason to continue processing your
  personal data, such as administration.

Direct marketing

• You have the right to stop the use of your personal data for
  direct marketing activity through all channels, or selected channels. We
  must always comply with your request.

Checking your identity

• To protect the confidentiality of your information, we will ask
  you to verify your identity before proceeding with any request you make
  under this Privacy Notice.
• If you have authorised a third party to submit a request on
  your behalf, we will ask them to prove they have your permission to act.

Access to personal data

• You will not have to pay a fee to access your personal data (or
  to exercise any of the other rights). However, we may charge a reasonable
  fee if your request is clearly unfounded, repetitive or excessive -
  alternatively, we may refuse to comply with your request in these
  circumstances.

Making a Complaint

Please let us know if you are unhappy with
how we have used your personal information by contacting us at info@blacklockjewellery.com

You also have a right to complain to the
Information Commissioner’s Office. You can find their contact details at www.ico.org.uk.

We would be grateful for the chance to deal
with your concerns before you approach the ICO so please contact us in the
first instance.

Changes to our privacy policy

Any changes we may make to our privacy
policy in the future will be posted on this page and, except in the case of
minor updates, will be notified to you by email. We may need to ask you to agree
to the changes, or refresh your consent to us using your personal information.